Shipping & Returns

SHIPPING POLICY

SHIPPING ONLY TO U.S. CUSTOMERS AT THIS TIME

U.S. orders are shipped from the U.S, and the estimated delivery time is 2-4 business days from the date the order is processed. Hawaii, Alaska, and APO orders might take longer.

Please note that any delays or damages caused by shipping carriers are not our responsibility. We also recommend providing accurate shipping information to avoid misrouted or undelivered products.

If your order arrived damaged, incomplete, or incorrect, please contact us at support@urthlabs.com immediately. We may require photos of the damaged product and packaging.

RETURNS & REFUNDS POLICY

45-DAY GUARANTEE
You can try Urth products risk-free. If you are unhappy with your purchase for any reason, please contact us at support@urthlabs.com. We are happy to issue a refund within 45 days of you receiving your first Urth order. We strongly recommend you contact us before initiating your return, to ensure the proper processing of your refund. Please note that if you ship unwanted items to an incorrect address without contacting us for return information, we cannot take responsibility for refunding or reshipping those items.

To qualify for a return, you must return all the items in your order in their original packaging. This includes: Bags of Superfood Brew, Scooper and Frother in their original Urth shipping box. You are responsible for covering the cost of return shipping.

Again: We are happy to issue a refund within 45 days of you receiving your first order of Everyday Dose. You must email us the tracking information on any return shipments. If you don't email us your tracking information and it does not return to our warehouse, we are unable to issue a refund.We will not provide any refunds for products returned to us past 45 days from the initial purchase. No exceptions. We do not accept returns of open products after the first order.

The money-back-guarantee applies only to subscription products and not one-time purchase products.

RETURNS OF UNOPENED ITEMS

To qualify for a return, the product must be in its original packaging and in unopened and unused condition. We reserve the right to refuse any returns that do not meet these criteria. Please note that you are responsible for the cost of shipping the unopened product back to us, and we recommend using a trackable shipping service to ensure that the product is safely delivered to our warehouse. You should email us tracking so we can check the status of your return. If you don't provide tracking and the returned package does not arrive at our warehouse we can not issue a refund. Upon receipt of the returned unopened product, we will issue a refund for the purchase price of the product.

UNDELIVERED OR RETURNED TO SENDER

In the event that a product is returned to us due to an incorrect or incomplete address, we will not be held responsible for reshipping the product. We may issue a refund for the product, minus any shipping costs, provided the product is returned in its original condition.In the event that a shipment is returned to us as Undelivered, you may receive a replacement/ full refund for the products ordered.Alternatively, we can reship the order after collecting an additional shipping fee. It is important to note that this policy does not apply to Refused Packages.We will not accept requests for replacements or refunds for orders past 45 days of delivery.

DAMAGED PACKAGES

Should you encounter any damaged goods in your order, please get in touch with our customer support team at support@urthlabs.com. We'll promptly investigate the matter and, if the issue is verified, we'll make arrangements to send you a replacement for the damaged item. No replacements will be sent without proof that the package came damaged. We will not accept requests for replacements or refunds for orders past 45 days of delivery.

REFUSED PACKAGES

If you refuse a package, please be aware that the package will incur a return shipping fee. This fee will be deducted from your refund. We will not know the exact amount of the fee until we are charged by the shipping agent. By refusing your package, you accept the responsibility of paying this return fee.It is important to note that refused shipments/packages can get lost in the return process and may not be returned to us. In such cases, if you refuse your shipment and it does not return to our warehouse, we will not be able to issue a refund. Please keep this in mind when considering refusing a shipment, as we cannot be held responsible for lost refused packages.For this reason, we recommend you accept the package and contact us to properly process a return rather than refuse it.

MODIFYING ORDERS

If you have placed an order, and then decide that you would like to modify it for any reason, please email us immediately at support@urthlabs.com. If a packing slip has not been created for the order, we can modify or cancel. If a packing slip has already been created, we will not be able to edit the original order.

DUPLICATE ORDERS

Please be advised that UrthLabs assumes no responsibility for any duplicate orders placed by customers online. It is the customer's responsibility to ensure that duplicate orders are avoided. In the event that a duplicate order is placed, all return guidelines as laid out in the Return Policy will apply.

CANCELATION POLICY

If you want to cancel or change your subscription, you can do it after a 20-day window from the date of your initial order. The purpose of this policy is to allow sufficient time for you to receive and try our product. After the 20-day period, you can cancel your subscription. To do so, you must email support@urthlabs.com requesting cancellation. The cancellation request should be made after the 20-day period has elapsed. You will not be charged any further fees or receive additional shipments once the subscription is canceled. For any questions or assistance with the cancellation process, you can reach out to our customer support team.

Please note that by placing an order and subscribing to our product, you agree to adhere to the cancellation policy outlined above.